Return & Refund Policy

Effective Date: July 22, 2025

1. Return Policy

We accept returns only if the product is defective, damaged, or incorrect. Requests must be made within 24 hours of delivery. Products must be unused and in original packaging.

2. Return Process

• Email support@twinkly.com with your order number and issue.
• Attach clear photos or videos as proof.
• If approved, return shipping is paid by the customer (unless it was our fault).

3. Refunds

• Issued after inspection of the returned product.
• Refunds are processed within 5-7 business days to the original payment method.
• COD orders are refunded via store credit or coupon.

4. Non-Returnable Items

• Earrings (for hygiene reasons)
• Used or worn items
• Items without original packaging